60-Day Limited Warranty on Labor:
Jim’s Computers warrants that all services—including computer repair, network configuration, and server maintenance—will be performed in a professional manner. If the specific issue addressed in the original work order reoccurs within 60 days due to a service error, we will perform the service again at no charge.
Exclusions:
This warranty does not cover issues caused by “end-user” actions, including but not limited to:
– Infections (Viruses/Spyware/Ransomware) after service is completed.
– Unauthorized tampering with network settings, admin credentials, or hardware configurations.
– New, unrelated hardware failures or ISP-related outages.
Onsite Consulting & Network Management:
For onsite IT consulting and network deployments, our warranty covers the integrity of the configuration performed. Jim’s Computers is not responsible for network downtime caused by third-party software updates, hardware obsolescence, or environmental factors (power surges/fire/liquid).
Hardware Replacements & Upgrades:
All hardware components (Routers, Switches, Drives, etc.) are covered by the Manufacturer’s Limited Warranty. Jim’s Computers is bound by the specific terms, conditions, and return policies of the manufacturer. Overclocking or exceeding specified hardware workloads voids all warranties.
Limited Liability & Data Responsibility (CRITICAL):
Jim’s Computers is not responsible for data loss under any circumstances. It is the Client’s sole responsibility to ensure a restorable backup exists prior to any onsite or remote service. Our total liability for any claim shall not exceed the total amount paid for the specific service provided.
